ITIL4 FOUNDATION
| Day Count | Section – Description | Duration in Min |
DAY – 1 | Welcome and Introduction to ITIL Foundation Session | 30 |
| ITIL4 Introduction – Why ITIL4 | 30 | |
| IT Service Management & Concepts | 90 | |
| Service, Value Co Creation, Service Offers | 45 | |
| Utility, Warranty, Outpur, Outcome, Product | 45 | |
| Break for 15 minutes | ||
| FOUR Dimensions | 60 | |
| 1. Organization & People 2. Information & Technology 3. Partners & Suppliers 4. Value Streams & Processes | 60 | |
| Break for 45 minutes | ||
| Service Value System | 90 | |
| Introduction to 5 Components | 15 | |
| 7 Guiding Principles elaborated 3 Elements of Governance brief | 75 | |
| Break for 15 minutes | ||
| Service Value Chain Introduced | 150 | |
| 6 Activities | 30 | |
| Demand – Product & Services – Value | 15 | |
| Detailed discussion of SV Chain activities | 30 | |
| Day – 2 | ||
DAY – 2 | Recap | 30 |
| Recap Day-1 Discussion | 15 | |
| Q & A from Day-1 | 15 | |
| 7 Steps of Continual Improvement | 45 | |
| Introduce 7 Steps | 15 | |
| Elaborate the 7 Steps | 30 | |
| Introduction to Practices | 45 | |
| 3 Categories of Practices & Heat Map | 45 | |
| Break for 15 minutes | ||
| Continual Improvement | 15 | |
| Information Security Management | 10 | |
| Relationship Management | 10 | |
| Supplier Management | 10 | |
| Availability Management | 10 | |
| Capacity & Performance Management | 10 | |
| Change Control Process | 30 | |
| Break for 40 minutes | ||
| Asset & Configuration Management Process | 10 | |
| Event & Monitoring | 10 | |
| Incident Management | 20 | |
| Problem Management | 20 | |
| Release Management | 10 | |
| Service Desk | 10 | |
| Service Request Management | 10 | |
| Break for 15 minutes | ||
| Mock & Final Exam | ||