ITIL4 - MPT
| S.No | Description (2 Days) |
1 | From the ITIL 4 Foundation Module: |
| Understand the key concepts of service management | |
| Understand how the ITIL guiding principles | |
| Understand the four dimensions of service management | |
| Understand the purpose and components of the ITIL SVS | |
| Service value chain, and how they interconnect | |
2 | From the ITIL 4 Specialist Create, Deliver and Support Module |
| Plan and build a service value stream to create, deliver, and support | |
| ITIL practices contribute to the CDS across the SVS and Value streams | |
| Know how to create, deliver and support services | |
3 | From the ITIL 4 Specialist High Velocity IT Module: |
| Concepts regarding the high-velocity nature of the digital enterprise | |
| Digital product lifecycle in terms of the ITIL ‘operating model’ | |
| ITIL Guiding Principles and other concepts for delivering HvIT | |
4 | From the ITIL 4 Specialist Drive Stakeholder Value Module: |
| Customer journeys are designed | |
| Know how to foster stakeholder relationships | |
| Shape demand and define service offerings | |
| Onboard and offboard customers and users | |
| Continual value co-creation (service consumption / provisioning) | |
| Know how to realise and validate service value | |
5 | From the ITIL 4 Strategist Direct Plan and Improve Module: |
| Understand the scope and activities relevant to Direct, Plan and Improve | |
| Role of GRC and how to integrate the principles and methods into the SVS | |
| Key principles and methods of Organizational Change Management to direction, planning and improvement |