How To Manage Conflicts?

An immersive, activity and case study based learning experience on
Conflict Management

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Conflict Management Workshop Training Overview

Benzne is an award winning agile & leadership consulting and training company. Our time bound, business context driven, framework agnostic focus in driving turnkey agile transformation journeys differentiates us from other agile consulting and training companies.

Workshop Introduction

This workshop helps recognise various types of conflicts, modes of resolution and understand the strategies for dealing with conflicts in order to build stronger relationships and improve performance and productivity.

Training methodology

The course is a mix of concepts, exercises and activities to understand conflict management and resolution.

Key Learning Takeaway

Participants will become familiar with various types of conflicts, methods which can be used to deal with conflict. Concepts like abundance mindset model, criticism, cynicism will help you do better at conflict resolution, communication and teamwork.

Key Features of Our Conflict Management Workshop Training

We design and deliver contextual leadership learning programs for our clients to impact organizational culture and mindset.

1 Day Conflict Management Workshop Outline

Introduction to Workshop

Participants
Familiarization with course material
Familiarization with the protocols & timings
Expectation setting and clarification

Understanding Conflict

A deeper understanding of conflict and its types
Conflict management styles and it’s aspects
Dealing with difficult people
Conflict resolution principles

Conflict resolution process

Thomas Khilman conflict resolution model
Various strategies for managing conflict
Tools to prevent conflict situations

Communication and its role in conflict management

Active listening skills
Paraphrasing
Powerful questions for conflict resolution
Body language

Understand few concepts to better handle conflicts

Thinking win-win
Abundance mentality
Criticism
Cynicism, reason, nip it in the bud and body language

Conclusion and Q & A

Summarizing Key Learning Takeaway
Open Question and answer session
Scenario based discussion

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Below are some of the Customized Training Programs that we have run for our clients. Contact us at consult@benzne.com if you want to discuss and contextualize a similar program for your business teams.

Our Consulting & Training Services

Benzne as a consulting & training company helps organizations adopt a quick, time-bound, outcome-driven transformation journey marrying culture, mindset, process, tools, and hands-on implementation expertise.

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