ITIL4 - CDS
| S.No | Description |
| 1 | Understand how to plan and build a service value stream to create, deliver and support services |
| Understand the concepts and challenges relating to the following across the service value system | |
| Understand how to use a ‘shift-left’ approach | |
| Know how to plan and manage resources in the service value system | |
| Understand the use and value of information and technology across the service value system | |
| 2 | Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams |
| Know how to use a value stream to design, develop and transition new services | |
| Know how the following ITIL practices contribute to a value stream for a new service | |
| Know how to use a value stream to provide user support | |
| Know how the following ITIL practices contribute to a value stream for user support | |
| 3 | Know how to create, deliver and support services |
| Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services | |
| Understand the use and value of the following across the service value system |