ITIL4 - CDS

S.NoDescription
1
Understand how to plan and build a service value stream to create, deliver and support services
Understand the concepts and challenges relating to the following across the service value system
Understand how to use a ‘shift-left’ approach
Know how to plan and manage resources in the service value system
Understand the use and value of information and technology across the service value system
2
Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
Know how to use a value stream to design, develop and transition new services
Know how the following ITIL practices contribute to a value stream for a new service
Know how to use a value stream to provide user support
Know how the following ITIL practices contribute to a value stream for user support
3
Know how to create, deliver and support services
Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
Understand the use and value of the following across the service value system