ITIL4 - HvIT
| S.No | Description |
1 | Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT |
| Understand the following key terms | |
| Understand when the transformation to high-velocity IT is desirable and feasible | |
| Understand the five objectives associated with digital products to achieve | |
2 | Understand the digital product lifecycle in terms of the ITIL ‘operating model’ |
| Understand how high-velocity IT relates to | |
3 | Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT |
| Understand the following principles, models and concepts | |
4 | Know how to contribute to achieving value with digital products |
| Know how the service provider ensures valuable investments are achieved | |
| Know how to use the following practices to contribute to achieving valuable investments | |
| Know how the service provider ensures fast development is achieved | |
| Know how to use the following practices to contribute to achieving fast development | |
| Know how the service provider ensures resilient operations are achieved | |
| Know how to use the following practices to contribute to achieving resilient operations | |
| Know how the service provider ensures co-created value is achieved | |
| Know how to use the following practices to contribute to achieving co-created value with the service consumer | |
| Know how the service provider ensures assured conformance is achieved | |
| Know how to use the following practices to contribute to achieving assured conformance |