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Breaking Silos to Drive Agility - Case study for an Insurance company

Stabilised a business critical program introducing one team mindset and iterative, closed feedback, timeboxing focused agile ways of working.

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Problem

How to implement agile for Insurance clients?


Our Client wants to bring new ways of working to adapt to changing trends and inculcate one team mindset.


The org has a hierarchical structure, bureaucracy & hand-over delays. Almost all initiatives are dependent on multiple functions with conflicting interests, siloed management, lack of ownership & resistance to change.


Traditional SDLC models are loosely implemented, escalations & interpersonal relationships are used to resolve bottlenecks and there is a lack of new-age project management to improve visualization, which is necessary in remote working environments caused due to COVID pandemic.

Journey

A year-long transformation journey, identified pilot projects, formed PODs, trained ~80+ members across functions, defined process frameworks, formulated Agile Community with 70+ members & 7 core committee leaders.


Implemented Scrum in a ~50-member digital program involving multiple functions, vendors & systems with periodic agility health assessments & scaling using SPOTIFY agile model.


Teams were coached on collaboration tools & techniques. The Project Program Management governance framework was redefined with product discovery, business metrics & client centricity aspects. Periodic showcase to leaders on value delivered & this improved trust and bond between levels.

Outcomes

Streamlined POD structure to create ONE TEAM mindset for faster resolution, quick decision making & meaningful communication.


Improved visibility at leadership levels through weekly insights using measurable indicators on online dashboards (also RAID logs, RAG reports & other BAU)


Simplified cumbersome business requirement documentation activities through shorter feedback loops, outcome based brainstorming sessions & interactive, simple knowledge base.


Agenda based timeboxed meetings enhanced discipline, focus, & productivity essential for remote working.


JIRA dashboards, Velocity, Gantt, burndown charts & many more metrics designed to visualize progress, quality, risks, impediments and others. ‘Agile Ready Reckoner’ and ‘Agile Playbook’ prepared for stakeholders at various levels.