How to implement agile for Insurance clients?
Our Client wants to bring new ways of working to adapt to changing trends and inculcate one team mindset.
The org has a hierarchical structure, bureaucracy & hand-over delays. Almost all initiatives are dependent on multiple functions with conflicting interests, siloed management, lack of ownership & resistance to change.
Traditional SDLC models are loosely implemented, escalations & interpersonal relationships are used to resolve bottlenecks and there is a lack of new-age project management to improve visualization, which is necessary in remote working environments caused due to COVID pandemic.
A year-long transformation journey, identified pilot projects, formed PODs, trained ~80+ members across functions, defined process frameworks, formulated Agile Community with 70+ members & 7 core committee leaders
Implemented Scrum in a ~50-member digital program involving multiple functions, vendors & systems with periodic agility health assessments & scaling using SPOTIFY agile model
Teams were coached on collaboration tools & techniques. The Project Program Management governance framework was redefined with product discovery, business metrics & client centricity aspects. Periodic showcase to leaders on value delivered & this improved trust and bond between levels.
Streamlined POD structure to create ONE TEAM mindset for faster resolution, quick decision making & meaningful communication. Improved visibility at leadership levels through weekly insights using measurable indicators on online dashboards (also RAID logs, RAG reports & other BAU)
Simplified cumbersome business requirement documentation activities through shorter feedback loops, outcome based brainstorming sessions & interactive, simple knowledge base. Agenda based timeboxed meetings enhanced discipline, focus, & productivity essential for remote working.
Jira dashboards, Velocity, Gantt, burndown charts & many more metrics designed to visualize progress, quality, risks, impediments and others. ‘Agile Ready Reckoner’ and ‘Agile Playbook’ prepared for stakeholders at various levels.